Part-time Customer Service Representative, AgState-Cleghorn

AgState is currently seeking a Part-Time CSR! This position is a great fit for anyone looking for flexible hours.  

We are seeking an ambitious individual who will support the location by understanding the various accounting functions, purchases from the location, and operating the scale. 

At AgState, you will find a team atmosphere committed to safety, excellent customer service, and a helpful environment.

Apply online at AgState.org

• Work in a safe and efficient manner, according to AgState Safety Policy.
• Always utilize good customer service skills when servicing and greeting customers, and when working with co-workers and other departments within the company.
• Listen to and resolve customer complaints and concerns.
• Demonstrate work habits that develop, build, and support the team concept within the organization.
• Prepare customer grain contracts, settlements and issues grain settlement checks as needed.   Grain contracts should be completed with settlement information and filed appropriately or forwarded to Albert City.
• Ensure settlements are made following all state requirements and make sure there is no lien on government hold.  
• Issue SDS sheets as required.
• Respond to customer inquiries at the counter and over the phone regarding such things as statements, sales, bids, grain contracting, grain offers and options, historical account activity, etc.
• Prepare and print product invoices including invoices for feed, fertilizer, NH3, dry lime, seed, chemicals, and other miscellaneous products and ensure the proper product went out.
• Take and prepare feed orders by phone, fax, or email for customers and communicate with the feed production teams as to the customer’s needs.
• Weigh incoming and outgoing loads at scale, record grades, input scale tickets, and file tickets.
• Invoice outgoing grain and prepare/input grain transfers.
• Ensure all the documentation is completed for the Sales Agronomist to meet state requirements.
• Review daily scale ticket printout, grain advance listing and 30-day list reports.   Reconcile any differences and prepare corrections and notify appropriate branch locations.
• Reconcile grain advance listing monthly.
• Runs reports for Sales Agronomist on what they have sold and what needs to be brought in.
• Manage deferred payment contracts for that location.
• Balance cash drawer daily.
• Always keep work areas clean and neat in appearance.
• Work overtime and seasonal hours as required.
• Assist at other locations as needed.