Customer Service Representative, AgState - Aurelia

AgState

Aurelia, Iowa

AgState in Aurelia is looking for a Customer Service Representative to work under direction of the Accounting Supervisor or Location Leader and complete various accounting functions required to account for customer deliveries to or purchases from the location.

Desired Qualifications:

 QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE 

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.  Additional training in Hazmat regulations.

 LANGUAGE SKILLS 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Ability to speak and write basic English.  Ability to read all safety signs.

 MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   Ability to compute rate, ratio, and percent.  Ability to work with basic general accounting procedures.


Application Instructions:

Apply online at AgState.org


Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 Work in a safe and efficient manner, according to AgState Safety Policy.

 Utilize good customer service skills at all times, when servicing and greeting customers, and when working with co-workers and other departments within the company.

 Listen to and resolve customer complaints and concerns.

 Demonstrate work habits that develop, build, and support the team concept within the organization.

 Prepare customer grain contracts, settlements and issues grain settlement checks as needed.  Grain contracts should be completed with settlement information and filed appropriately or forwarded to Albert City.

 Ensure settlements are made following all state requirements and make sure there is no lien on government hold.  

 Respond to customer inquiries at the counter and over the phone regarding such things as statements, sales, bids, grain contracting, grain offers and options, historical account activity, etc.

 Prepare and print product invoices including invoices for feed, fertilizer, NH3, dry lime, seed, chemicals, and other miscellaneous products and ensure the proper product went out.

 Take and prepare orders by phone, fax, or email for customers and communicate with the feed production teams as to the customer’s needs.

 Weigh incoming and outgoing loads at scale, record grades, input scale tickets, and file tickets.

 Invoice outgoing grain and prepare/input grain transfers.

 Ensure all the documentation is completed for the Sales Agronomist to meet state requirements.

 Review daily scale ticket printout, grain advance listing and 30-day list reports.  Reconcile any differences and prepare corrections and notify appropriate branch locations.

 Reconcile grain advance listing on a monthly basis.

 Runs reports for Sales Agronomist on what they have sold and what needs to be brought in.

 Manage deferred payment contracts for that location.

 Balance cash drawer on a daily basis.

 Keep work areas clean and neat in appearance at all times, and work the overtime as required.

 


Location: Aurelia, Iowa

Open: Thursday November 17th

Close: Wednesday December 21st 2022

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