Customer Service Associate - RJ Thomas Mfg. Co.

RJ Thomas Mfg./Pilot Rock Signs

5648 US 59, Cherokee, IA 51012 712-225-5115

RJ Thomas Mfg. Co., Inc., the manufacturer of Pilot Rock® Park Equipment, is looking for additional office personnel that are confident, patient, and genuinely excited to help customers. They must possess excellent communication and presentations skills; be a team player and have a warm and courteous personality.


  • Employer Discounted Health Insurance Plan
  • Vision Insurance
  • Flex Spending Account
  • Paid Time Off
  • Short Term Disability
  • Retirement
  • Annual Bonus
  • Employee Discount
Desired Qualifications:
  • High School diploma or equivalent
  • Computer skills
  • Positive attitude
  • Documentation skills
  • Phone skills
  • Attention to detail
  • People oriented
  • Listening skills
  • Ability to work under pressure
  • Problem solver
  • Organizational skills

Application Instructions:

Please apply online at

Pre-employment drug screening and back evaluation required

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Use phone to reach out to customers and verify account information.
  • Greet customers warmly and ascertain reasons for calling.
  • Assist with placement of orders refunds, or exchanges.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Keep records of customer interactions, process customer accounts.
  • Scan and file documents according to established procedures.

Location: Cherokee, Iowa

Wage: $12 - $15/hour based on experience

Type: Full time

Open: Friday November 5th

Close: Tuesday November 30th 2021

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