Clerk Specialist, Mental Health Institute

Cherokee Mental Health Institute is looking to fill a full-time Clerk Specialist position to assist and be responsible for performing tasks to support daily operations in our Health Information Department.  

Experience equal to three years of full-time clerical or closely related work;

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description.

Please apply on line at https://das.iowa.gov/human-resources/state-employment

Any questions, please contact Deb Koch - dkoch1@dhs.state.ia.us

Responsibilities of the Clerk Specialist include various support tasks requiring strong communication skills and a high level of professional customer service throughout in-person and telephone interactions, especially with clients in difficult circumstances. The Clerk Specialist often deals with stressful situations. Accordingly, someone with a strong personality who will be tactful and compassionate while navigating challenging conditions is ideal for this role.
 
The Clerk Specialist position requires a highly motivated, organized individual with excellent written and verbal communication skills. This team member must have the ability to answer phone calls for possible admissions, process and complete the admission referral inquiries process, manage patient charges and information across multiple digital systems, interact with all patients and other clients in a professional manner, produce work with accuracy, prioritize task and time, adhere to confidentiality protocols and assist in transcription of medical documentation and record filing.