Cherokee Area Jobs
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Crossroads of Western Iowa

Location: Cherokee, Iowa
Experience: 1 - 2 years
Education: Associate Degree
Wage: Salaried
Type: Full Time
Shift: Open
Open: 05/22/2017
Close: 06/23/2017

Residential Team Coordinator

The mission of Crossroads of Western Iowa is to empower individuals to actively seek out opportunities for an enhanced quality of life. Crossroads of Western Iowa serves more than 300 clients annually and has an annual operating budget of more than $12 million. Please visit to learn more.


The Residential Team Coordinator is responsible for providing instruction and support to their team of staff ensuring the health and safety of the persons served in their home, workplace and within the community. He/she will also be responsible for the support and development of their assigned team of staff of Crossroads of Western Iowa.

The Residential Team Coordinator will report directly to the Residential Director. In addition, he/she will perform any other job duties as assigned by the Residential Program Manager, Director, COO and the CEO of Crossroads of Western Iowa.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Residential Team Coordinator position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.

While performing the responsibilities of the Residential Team Coordinator job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Must be able to assist in transferring persons served using 1, 2, or 3 person transfers as specified in each Person Centered Plan. Vision abilities required by this job include close and distant vision.

The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.

Working Conditions

Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate. Work will require weekend and/or evening work as needed. Occasional conditions will vary as it will be necessary to be in various locations, homes of persons served, their families and funding agencies.

Essential Duties

This position includes, but is not limited to, the following essential functions:

Embrace the values and philosophy of Crossroads of Western Iowa
Treat persons served with the utmost dignity and respect
Seek the satisfaction level of persons served/funders/guardians through an annual survey process
Develop a Person Centered Plan in collaboration with person served, to achieve the persons served yearly goals
Facilitate family member support in achieving and maintaining the individuals goal for SCL, employment services and other community based services
Lead, as well as provide support and supervision to a team of assigned residential staff in support of persons served and ensure the implementation of their goals.
Assist in the hiring process and coordinate training and orientation to new staff, as well as be involved in ongoing training opportunities in the form of regular staff and small group team meetings.
Develop and/or support the scheduling for direct care staff to ensuring supports are available to persons served.
Communicate staff schedule needs/changes to the appropriate Director in a timely manner and arrange for replacements. Focus must be on elimination of overtime unless an emergency and pre-approval from the Director.
Coordinate staff payroll, funding, billing and tracking of direct service hours and ensure accuracy efficiency and cost effectiveness.
Effectively assign, direct, control, evaluate performance, coach and hold accountable assigned team
Practice compliance with employment law guidelines and mandates.
Establish high standards of conduct and job performance of team, lead by example.
Maintain open communication channels and keep the Director aware of persons served and/or staff support needs.
Perform persons served intake, discharge, termination and follow-up tasks.
Participate in staffings on an annual basis coordinating with their interdisciplinary team.
Work cooperatively with the person served, their family and/or friends and their interdisciplinary team to develop and support the persons 'person centered plan'.
Document persons served interactions and support interventions in the form of progress notes, incident reports, communication log and other as needed and instructed.
Implement, evaluate and coordinate each person's goals.
Support persons served in locating and securing adequate and desired housing options, including advocating on their behalf with area landlords, assisting in arranging moving in and out of apartments and supporting consumer's desires to purchase their own homes.
Support persons served medical needs, including transporting to appointments, and coordinating/communicating medical information to Physicians, and other members of the persons served support network.
Provide safe transportation and supports for persons to access their communities. Problem solve alternative (safe) transportation methods as needed.
Advocate and facilitate the need for persons served to be included in their community as they desire.
Coordinate individual needs of persons served and maintain quality relationships. (Person served, residential providers, employers, social workers, case managers, funders, families, guardians, staff, etc.).
Must have authorized release before sensitive information is given pertaining to CWI, persons receiving services, and staff.
Understanding and ability to abide by all CWI Corporate Compliance policies and Code of Ethics.
Must be familiar with all HIPAA regulations and employ safeguards as directed by HIPAA laws and the CWI Compliance Officer.
Coordinate services to meet CARF standards, Home and Community Based Services, Department of Inspections and Appeals, and other regulatory agencies.
Participate in the outcome measurement system through goal setting, data collection and evaluation.
Attend staff meetings, conduct Residential staff meetings and attend training opportunities as scheduled, providing input and feedback to the Residential team concerning consumer support needs and service development.
Insure service files of persons served are organized and kept confidential; scanning information in a timely fashion if the system allows.
Supervise the area of medication management.
Coordinate with social security to provide payee services as needed, to aide persons served in the use of work incentives, provide wage reporting, and benefit counseling, and supervise the management of persons served personal finances (as needed and desired).
Assist persons served in applying for and maintaining low-income assistance such as housing support, food stamps, and energy assistance; and assist with reporting taxes or securing tax assistance.
Provide counseling to persons served and/or coordinate Mental Health Services as needed.
Implement or see to the implementation of behavioral plans.
Work cooperatively with other staff and with the persons served to provide supports needed and desired in order to achieve quality outcomes for persons served and funding sources.
Be responsive to and provide emergency intervention for all persons receiving residential supports.
The Residential Team Coordinator assumes other responsibilities as assigned by designated Residential Program Manager, Director, COO and/or CEO.


To perform the Residential Team Coordinator job successfully, the individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals to perform the essential functions of the position.

The Residential Team Coordinator will have the following experience and attributes:

An Associate Degree in a related field is preferred. A minimum of two (2) years of staff supervisory experience in working with persons with disabilities in a service delivery setting and/or evidence of substantial industry related trainings or experience.
Effectively direct and monitor the work of others.
Present ones self as a positive role model
Effective verbal and written communication skills and general computer knowledge.
Must be able to travel between locations and attend seminars which may require an overnight stay.
Must have the ability to be flexible as to schedule and hours as the position requires.
Must have a valid Chauffeur's license and maintain a driving record that is acceptable to Crossroads of Western Iowa's auto insurance company.
Must obtain Medication Manager certification within six months of employment.
Certification in First Aid and CPR
Must secure and maintain a private phone.
Be committed to self development.

Salary range will be within the annually budgeted figure. Actual salary subjects to Board approval.

Work will require weekend and/or evening work as needed. Occasional conditions will vary as it will be necessary to be in various locations, homes of persons served, their families and funding agencies

Details about this position can be reviewed and application for the position can be made through the website